Privacy Policy
Effective Date: August 2026
Entity: Hewan Companies / Hewan Spice
Hewan Spice (“we,” “our,” or “us”) is committed to protecting the privacy and personal security of our customers. This Privacy Policy outlines how your personal information is collected, used, and safeguarded when you visit or make a purchase from our store.
1. Information We Collect
When you interact with our website, we collect certain information to fulfill your orders and improve your shopping experience:
Personal & Order Details: Your name, billing address, shipping address, email address, and phone number when you place an order or register an account.
Payment Information: Online transactions are processed through Chapa (
https://chapa.co), a secure payment gateway. Hewan Spice does not store full credit card numbers, debit card PINs, or sensitive banking credentials on our servers. All transaction details are encrypted according to PCI-DSS standards by Chapa.Automated Data & Tracking: We use Google Analytics to understand how visitors navigate our site and Cloudflare for website security, speed optimization, and DDoS protection. These services collect IP addresses, browser types, device information, and page visit metrics via cookies.
2. How We Use Your Information
We use the collected information for the following purposes:
To process, ship, and deliver your spice orders.
To communicate order confirmations, tracking details, and customer support responses.
To screen orders for potential risk or fraud.
To optimize and secure our website performance via Cloudflare and Google Analytics.
3. Third-Party Data Sharing
We only share your information with trusted third-party service providers essential to operating our business:
Payment Processors: Chapa for processing local and international electronic payments securely.
Security & Infrastructure: Cloudflare and Google Analytics for site operation and traffic analysis.
Couriers & Logistics: Local and international shipping partners to deliver your packages.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies & Web Tracking
Cookies are small data files placed on your device. You can choose to disable cookies through your web browser settings; however, doing so may affect your ability to use certain features on our website (such as keeping items in your shopping cart).
5. Privacy Inquiries & Data Rights
You have the right to access, update, or request the deletion of any personal information we hold about you. To exercise these rights or ask questions regarding your privacy, contact us at:
Emails: [email protected] | [email protected]
Location: Hewan Companies / Hewan Spice, Addis Ababa / Debre Birhan, Ethiopia